Support

Panels not landing where you want them?

Start with the three checks on the left — they solve most reports. If your string still won't wire, send us the details and we'll dig in.

Contact the team

Typical reply time is one to two business days. The more specific your description, the faster the fix.

Your message is ready to go. This page has no backend, so please send it from your own mail app so it reaches us.

Where are my layouts stored?

On your device, in the app's private storage. Nothing is uploaded to us — see the Privacy Policy.

A string won't attach to a panel

Check that the panel isn't locked or snapped outside the canvas bounds. Unlock it, nudge it back inside the grid, and try the connection again.

I deleted a layout by mistake

We can't recover it, because we never had a copy. If you exported the layout earlier, re-import that file.

Does it work offline?

Yes. Every feature works with no network connection.

How do I request a feature?

Use the form with "Feature request" as the subject. We read every one.

How do I get a refund?

Purchases are handled by your app store, so refunds go through them. Details are in the Terms of Use.

Publisher Pettome Flow Team

Support hours Mon–Fri

Response 1–2 business days